Marketing Questions to Ask A New Agency Partner

In the fast-paced world of marketing and advertising, selecting the right agency partner is a critical decision that significantly impacts your company’s success (and bottom line). The flooded market has many options, each claiming to be the best fit for your needs. Some agencies do one service, like digital advertising, and want to solve all your problems with one solution. EKR is a full-service agency that wants to find the services that are the best fit to solve your problems with customization.

When you’re looking into hiring a marketing agency, we want you to navigate this landscape effectively and ask the right questions during the selection process. In this comprehensive guide, we’ll explore key categories of questions to help you evaluate potential agency partners thoroughly. From understanding their experience to delving into their strategies, measurement practices, and adaptability, these questions will empower you to make an informed decision that aligns with your brand’s goals.

Learn about the Agency/Experience and Expertise

Trust is key with any agency! As a first step, it’s paramount to gauge their experience and expertise. Learn about each agency’s history, differentiation, industry experience, and communication practices.

Understanding an agency’s experience and expertise provides insight into their ability to navigate the complexities of your industry. These questions reveal not only the agency’s track record but also its approach to communication, ensuring a transparent and collaborative partnership.

  • How long has your agency been in business?
  • What separates you from other marketing agencies?
  • What industries have you worked with?
  • Do you only work with one company in a particular niche in a geographic area?
  • Can you provide examples of successful campaigns you’ve worked on in the past?
  • Do you have case studies or testimonials from previous clients?
  • How is your agency structured?
  • What is your communication process like during a campaign?


Strategy, Philosophy, and Approach

A successful partnership extends beyond a single campaign. Explore an agency’s approach and philosophy with these questions about strategy development, creativity, and channel integration.

By understanding the agency’s strategy, philosophy, and approach, you can assess how well an agency’s methods align with your brand’s vision. These questions help uncover the agency’s commitment to long-term partnerships, its research practices, and its ability to craft creative, integrated campaigns.

  • Do you see this partnership as a one-time engagement or a long-term collaboration?
  • How do you approach developing a marketing strategy for a new client?
  • What research methods do you employ to understand our target audience?
  • How do you come up with creative ideas for campaigns?
  • Can you walk us through your creative development process?
  • What channels and platforms do you specialize in for advertising?
  • How do you integrate different channels for a cohesive campaign?

Team and Resources

The people behind the campaigns matter. The success of your campaigns relies on the competence of the agency’s team. These questions provide clarity on the roles within the agency, the expertise of key team members, and their ability to leverage technology effectively.

  • Who will be our main point of contact, and what is their experience?
  • Do you have in-house teams for design, copywriting, and other key aspects of campaign development?
  • What marketing tools and technologies do you use?
  • Are you familiar with and capable of leveraging emerging technologies in the marketing space?

Understanding Target Audience

Without understanding a brand’s target audience, there won’t be effective marketing. Ask questions about how an agency develops personas, understands the audience thoroughly, and segments them for targeting strategies.

A deep understanding of your target audience is essential for crafting resonant campaigns. These questions ensure your agency has a process for audience analysis, ensuring that strategies align with your target market.

  • How do you ensure a deep understanding of our target audience?
  • What is your process for identifying personas (target audience) and how do you apply them to a campaign?
  • Can you share insights into your audience segmentation and targeting strategies?

Budget and ROI

It’s all about the money in the end, we know that. Ask questions related to budget determination and the agency’s ability to deliver a positive return on investment. Budget questions and considerations are critical. Find out an agency’s approach to budget determination. A clear understanding of budgeting practices ensures that both parties are on the same page regarding financial expectations.

  • How do you determine the budget for a campaign?
  • Can you provide a breakdown of how the budget will be allocated across different marketing channels and activities?
  • What steps do you take to optimize spending and ensure efficient use of the budget throughout the campaign?

Measurement and Reporting

Return on investment (ROI) is naturally the next section of questions. Measuring the success of a marketing campaign is crucial for refining strategies and optimizing future efforts — in other words, proving ROI. Don’t forget to ask questions about an agency’s measurement practices and reporting frequency.

  • How do you measure the success of a marketing campaign?
  • What key performance indicators (KPIs) do you focus on?
  • How often do you provide reports, and what metrics do they include?
  • Can you provide examples of campaigns where you’ve achieved a positive return on investment (ROI)?


In a dynamic marketplace, adaptability is key. Can your potential agency adapt strategies to meet industry changes and unforeseen challenges? Change is inevitable, and this section ensures that an agency has the flexibility and creativity to adapt strategies in response to market shifts or unexpected obstacles.

  • How do you adapt your strategies to changes in the market or industry?
  • Can you provide examples of successfully adapting to unforeseen challenges?

Selecting the right agency partner requires a thorough evaluation of various factors, from experience and strategies to measurement practices and adaptability. Ask these critical questions and you can gain valuable insights into how well an agency aligns with your company’s goals and values, not to mention represents your brand well in marketing efforts.

Remember, the partnership you forge will not only impact your current campaigns but also influence the long-term success and growth of your brand in the dynamic world of marketing and advertising.

EKR knows how to answer all of these questions (or we wouldn’t be telling you to ask them!) If you’re looking for an agency partner, contact us to get started.

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